Donna Scott is a Vice President, Distinguished Analyst in Gartner Research. She is responsible for real-time infrastructure, business availability and business continuity/disaster recovery at Gartner. She focuses on best practices for IT operations management and architecture, end-to-end IT service management, and 24x7 availability.

Prior to joining Gartner, Ms. Scott was program manager for a vendor-based research organization, where she initiated a research program in Unix availability and clustering, Unix systems configurations and pricing, transaction processing monitors, and systems management suites/frameworks. Prior to her career in research, Ms. Scott spent 10 years in management consulting, managing medium- to large-scale business process engineering and business application implementations, including enterprise resource plansning and financial systems.